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  • Austin Gastroenterology
  • About AG
    • Our Practice
    • Hospital Coverage
    • Awards & Affiliations
    • Community Outreach
    • Clinical Research
    • Careers
  • Providers
    • Physicians
    • Eduardo Alcocer, MD
    • Scott D. Becker, MD
    • Navdeep Chehl, MD
    • Shad Dabaghi, MD
    • Eimile Dalton-Fitzgerald, MD
    • Shiv Desai, MD
    • Anupama Duddempudi, MD
    • Sushil Duddempudi, MD
    • Kenneth K. Ellis, MD
    • Daniel Emmett, MD
    • Robert Frachtman, MD
    • Carl D. Frank, MD
    • Harish K. Gagneja, MD
    • Chris Godell, MD
    • Nadege Gunn, MD
    • Adam Hafemeister, MD
    • Benjamin D. Havemann, MD
    • Chia-Wen Hsu, MD, MPH
    • Pradeep Kumar, MD
    • Thomas Liebermann, MD
    • Chad Long, MD
    • Craig H. Lubin, MD
    • Binh V. Pham, MD
    • Vijay Poreddy, MD, PA
    • Sheila Reddy, MD
    • Glenn C. Robinson, MD
    • Richard M. Sperling, MD
    • F. Douglas Srygley, MD
    • William N. Stassen, MD
    • J. Andy Tau, MD
    • Harry J. Thomas, MD
    • John K. Tsai, MD
    • George Willeford III, MD
    • John J. Ziebert, MD
    • Other Providers
    • Andrew S Barner, AGACNP-BC
    • Dorothy Cheng, AGACNP-BC
    • Elizabeth Bishop, PA-C
    • Julia Borkowicz, PA-C
    • Erica Burg, MSN, NP-BC
    • Tara Conley, MSN, RN, NP-C
    • Sara Esteban-Moore, RN, CNS
    • Dawn Gerland, PA-C
    • Meagan Gilbert, PA-C
    • Brian Jackson, PA-C
    • Laura Johnson, PA-C
    • Laura Kerr, PA-C
    • Sara Kielhorn, MMS, PA-C
    • Britney Knowlton, PA-C
    • Jessica Langston, PA-C
    • Erika Leakey, PA-C
    • Yulia Lyuboslavsky, RN, BSN, CNS-BC
    • Julie Neighbors, PA-C
    • Sheila Nguyen, PA-C
    • Marni Martinez, RN, CNS
    • Shefaly Ravula, PA-C
    • Carol Ray, APRN, ACNS-BC
    • Rose Sawyer, ACNP
    • Kara Skelton, PA-C
    • Zachary Weaver, PA-C
    • Lyndsay Solimine, AGPCNP
    • Deepika Srinivasan, PA-C
    • Louise Wilson, FNP-BC
    • Mikel Zamora, PA-C
  • Locations
    • Endoscopy Centers
    • Ancillary Services
    • Endoscopy Center I (North)
    • Austin Gastro Infusion Center
    • Endoscopy Center II (South)
    • HyGIeaCare
    • Bastrop
    • Cedar Park
    • Bailey Square
    • Dripping Springs
    • Georgetown
    • Kyle
    • Lakeway-Bee Cave
    • Manor
    • Marble Falls
    • Northwest – Shoal Creek
    • River Place (Four Points)
    • Round Rock – Forest Creek
    • Round Rock – Wyoming Springs
    • South – James Casey
    • Southwest Medical Village
    • St. David’s Plaza
    • Westlake
  • Conditions
    • HOW THE DIGESTIVE SYSTEM WORKS
    • UPPER GI DISORDERS
    • LOWER GI DISORDERS
    • FUNCTIONAL GI DISORDERS
    • INFLAMMATORY BOWEL DISEASE
    • LIVER DISEASE
  • Procedures
    • Colonoscopy
    • Upper Endoscopy
    • ERCP
    • Capsule Endoscopy
    • In-Office Procedures
    • Endoscopic Procedures at Austin Endoscopy Centers
    • Advanced Endoscopic Procedures in Hospital
    • Infusion Services for GI & Liver Conditions
    • Motility Testing
    • FibroScan®
    • HyGIeacare®
  • For Patients
    • What to Expect
    • Patient Forms
    • Financial Policies
    • Insurance
    • Understanding Your Bill
    • FAQs
    • Resources
    • Patient Education

Financial Policies

Austin Gastroenterology has a responsibility to provide quality healthcare services to you, our patients. In the interest of maintaining a good doctor-patient relationship and continuing the delivery of quality healthcare, we ask that you proactively fulfill any financial obligations to our practice.

We believe that the following policies allow the flexibility that our patients need. We encourage you to talk to our office staff if you have any payment-related questions. Discussing these issues early on in your treatment process will prevent most concerns or misunderstandings.

  • Austin Gastroenterology Financial Policy
Insurance

You will be asked to pay your anticipated responsibility once your procedure has been scheduled. As a courtesy to our patients, we will file claims on all visits and procedures performed by AG staff at our offices, endoscopy centers, or hospitals.

When we file a claim on your behalf, it is with the understanding that your insurance company will pay AG directly. You are responsible for payment of all co-pays, deductibles, co-insurance, and non-covered services.

After a service has been provided, we will bill your insurance carrier. Your insurance carrier will review the bill and, in most cases, pay their portion within 90 days.

Please remember: Insurance coverage is a contract between the patient and the insurance company. The ultimate responsibility for understanding your insurance benefits — and for payment — rests with you.

Questions? View our Insurance FAQs.

Referral Authorizations

For some insurance carriers — HMOs in particular — Austin Gastroenterology requires a written authorization from your insurance company. Usually this can be provided by your primary care physician.

It is the patient's responsibility to know whether your insurance requires a referral authorization. If a referral authorization is required you should obtain it before you are scheduled to see our physicians. If you do not have a current authorization on file, we will be happy to see you; however, you will be responsible for payment in full at the time of service.

Our office will be happy to assist you in determining the status of any one of our doctors on your insurance plan; however, this is not a guarantee of coverage. You should take the time to call your insurance company to ask specifically about the doctor you wish to see and your covered benefits.

Referral authorizations typically have an expiration date and a limited number of visits. You should be careful to monitor the dates and visits.

Private Pay

Patients who do not have insurance are expected to pay for all services performed. We will request a payment for outpatient procedures in advance of having the procedure performed.

We understand that individual situations may make it difficult to meet these financial expectations and are happy to discuss other payment arrangements as needed.

Returned Checks

Your account will be charged a $30 fee for each returned check. In addition, you will be asked to bring cash to our office to cover the returned check and the fee.

Your Bill

Looking to better understand your bill from AG? We have detailed information on our billing process and common terms. Learn more

FAQs

Questions? View our Financial Policies FAQs.

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Patient Testimonials

“The entire staff was pleasant, professional and efficient. I was so nervous and everyone, from the check-in staff to nurses and techs to the anesthesiologist and finally Dr Reddy simply made the whole experience so comfortable. Highly recommend these fine folks.”

Read Testimonials

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Careers

Austin Gastroenterology in Central Texas is the largest physician group that specializes in the diagnosis, treatment, and prevention of gastrointestinal diseases. Austin Gastro has more than 30 board-certified gastroenterologists and more than two dozen mid-level providers. We perform most major gastrointestinal procedures including Office-Based Procedures, Advanced Endoscopic Treatments & Procedures in Hospital, Alternative Bowel Preparation, and Infusion Services for GI & Liver Conditions.