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Patient Satisfaction Survey

We hope your experience with our Center was a pleasant one. To help us evaluate and improve our service, please take a moment to complete the survey and return to us. You will help us deliver the best possible care with your feedback. You may also call us Monday-Friday at (512) 532-8000 6:30AM- 3:30PM. Thank you for your participation.

Physician's Office Evaluation
 
Excellent
1
Above Average
2
Average
3
Below Average
4
Poor
5
I understood the explanation I was given of the procedure, and my questions were answered.
The office staff was courteous & helpful.
The process of scheduling my procedure was prompt and efficient.
I understood the prep instructions, including when to stop eating and when to stop drinking liquids.
Billing, co-insurance fees, and insurance information were clear.
Endoscopy Center Evaluation
 
Excellent
1
Above Average
2
Average
3
Below Average
4
Poor
5
The Front Office staff was prompt, courteous and helpful.
Appropriate respect was shown for my privacy and belongings.
The Center was clean and orderly.
The Clinical staff was sensitive to my individual needs & concerns.
A clear explanation and a copy of my discharge instructions were provided to me or my escort.

I would return to the Endoscopy Center in the future and I would recommend the Center to others.
Definitely
Maybe
Wouldn't Return

What are we doing especially well?

What could we do better?

What staff members made a difference in your experience?

Comments

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© 2003 Austin Gastroenterology * Updated 3/12/06